10 Frequently Asked Questions for IT Technicians

Author: 
 Updated: 
December 24, 2019
 / 4 minutes

One out of every eight British people have destroyed their tech devices in a fit of fury. On average, people experience around 63 IT issues a year—pop-up adverts, intermittent WiFi, and paper jams in printers. And generally, people lose their temper after spending 12 minutes trying to fix the technical issues. 

Though technology was brought into existence to make our lives easier, sometimes tech problems can do the exact opposite. Often, the issues people face with technology are the same. Here are ten of the most frequently asked IT support questions with advice on how to fix the issue accurately:

1. Why Isn’t My Laptop Turning On?

If your laptop doesn’t turn on when powered on, unplug it, remove the battery, and then press the power button for around ten seconds. Plug the computer back on, and see if it turns on. If it doesn’t, you will require a new battery. 

2. What is Endpoint Security?

Endpoint security refers to safeguarding a business network by protecting end-user devices, AKA endpoints such as laptops, desktops, and mobile devices. Endpoint protection software is installed on devices that access the business network as well as on all the network servers. It protects against all types of malware.

3. Why Can’t I Connect to My WiFi?

There are many potential network problems due to which this issue can arise. Start by checking the WiFi network issues. 

  • Did the power to your router get cut out?
  • Was your WiFi password changed?
  • Is your device trying to connect to a different WiFi network?
  • Can you connect your device to the WiFi by moving closer to the router?

4. How Do I Clear My Cache?

To clear your cache on a Windows computer, follow the steps below steps:

  • Press [Ctrl], [Shift], and [Del] keys. 
  • Select ‘since installation’ if you wish to clear the entire browser cache.
  • Confirm by clicking ‘delete browser data.’
  • Finally, refresh the page.

5. Why Does My Computer Keep Crashing?

The most common reason for random crashes happens due to overheating. It occurs when your PC or laptop doesn’t get sufficient airflow resulting in the hardware becoming too hot and failing to function correctly. If whenever you hear your device’s fan, allow it some time to cool down.

6. Is Public WiFi Safe?

Public WiFi networks are less safe than your personal or private networks because you don’t know who set it up and who is connected to it. Always try to use your smartphone as a hotspot rather than using public WiFi.

7. What Happens if I don’t Properly Eject My USB?

If you remove the USB amidst transferring data, the data will become corrupt or disappear. By hitting ‘eject’ or ‘safely remove hardware,’ your operating system will ensure all the actions have been performed, so you can unplug the USB without corrupting the data.

8. Why is My Screen Blue?

To fix the blue tint on your desktop screen, follow the following steps:

  • Right-click on your desktop
  • Open the display settings
  • Click on the Night Light setting (toggle the Night Light on if necessary)
  • Move the slider to reduce the blue light as you prefer

9. How Do I Update My Software?

To update your system software, follow these steps:

  • Click on the Windows icon and open the Start menu.
  • Click on ‘All Programs.’
  • Click on ‘Windows Update.’
  • Click on ‘Check for Updates’ in the window that opens.
  • Once the check for updates gets over, click the ‘Install’ button.

10. Why Won’t My Emails Send?

Emails mostly don’t send when there is a communication error between Outlook and your outgoing mail server. Check whether your mail server settings are up to date. 

Avoiding Meltdowns

Whether it a critical work-related issue or a problem with your phone during a vacation, tech issues often come without notice and are always troublesome. By following these basic steps, you will be able to steer clear of major meltdown and get back up and running whenever issues pop up.

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